Quality control is our first priority. We build a set of procedures to make sure our customer receive high quality hair products and services. Before shipping out your orders, each hair item is picked out of inventory, inspected thoroughly and well packed in an professional way to assure your rights.
We always try our best to meet your needs, under certain circumstance, we do accept returns.
- You return item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Returns for refunds will be subjected to a 20% restocking fee of merchandise cost.
- Hair products purchased from other vendor's are not acceptable and will be abandoned due the nature of hair products.
- If you receive defective merchandise(s), please contact us first to determine whether it is eligible for a free return. Important: Any treatment including cutting, rinsing, perming, coloring, etc will VOID the right to return or exchange.
To start your return, please contact our customer service to initiate a return request. To complete your return, we require receipt(invoice) or order informations, and please follow the instruction of our customer service staffs.
There are certain situations where no refunds are granted (if applicable)
- Hair products with obvious signs of use
- Any item not in its original condition
- The original package is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 calendar days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. We do not accept exchange if there is no quality problem. Please send us an email at email@example.com before your Return/Exchange. We will be respond within 24 hours.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a tracking shipping service or purchasing shipping insurance, we don’t guarantee that we will receive your returned item.