FAQs
Q: What is virgin hair? How do I know it is virgin hair?
A: " virgin hair＂refers to hair that has never been processed by chemicals such as dyes, perms, and relaxers. At Euryale Virgin Hair, we only sell high quality genuine human hair, 100% unprocessed natural hair products. These hairs were collected from women's head who have never been dyed before, they are 100% human hair without intercalation of other source of hair/furs. You can test the quality by bleaching and further color the hair at ease just like your own hair.
All hair cuticles are put in one direction, so it will be tangle-free even after bleaching & coloring. It won't lose curls after couple washes. To better maintain the hair, please combing it with wide teeth combs and wash with cold or warm water, with mild shampoo. Our Hair products can last for a long time. We guarantee our virgin hair products.
Q: How the length be measured for each texture?
A: Except the Straight texture, other textures including "Waves" &"Curls" should be straightened before measuing the maximum length. Please use following hair length scale(from Webpage) for your reference.
Q:Can I dye my hair?
A:Yes, you can! At Euryale Virgin Hair, our hair is 100% genuine human hair which has never been chemically stripped before, so it can be colored for sure! DIY is possible or you need consult to a stylist if you need dye too many times.
Q: Any hair care instructions?
A: Care of our hair extensions are very easy. If well cared for, our products can last for more than 1 year for sure. Please wash with cold or warm water, soak with mild shampoo and rinse with cold/warm water, do not strengthen hardly on the wavy/curly hair, after wash, put with dry towel to suck out the water and let it air dry. To prolong the use of the hair, do not use hair blower with high temperature, finally, hang the hair and air dry it.
Q: How long does it take for me to receive my order ?
A: We understand your cravings for fashion&beauty. Here at Euryale virgin hair, we prove ourselves as a fast & efficient shipper.
Most domestic orders are shipped within 24 hours (Same business day) if orders are received before 4:30 pm.
Orders are directly shipped out from our facility in New York. We offer multiple shipping method options even Free Shipping time by time, from Priority standard shipping (2-3 business days within 48 states) to express shipping methods, Overnight shipping and International shipping. Other carriers including Fedex, UPS, DHL are also available upon request.
Q: How long does it take for you to respond to my email?
A: Your questions and concerns are very important to us, and we will do our very best to answer your concern. Due to large volume, please text 929-398-2378 for urgent request, and you are encouraged to send your concerns to our help@euryalevirginhair.com. For Most email are replied within a 24 - 48 hours period, even on weekend and holidays.
Q: How long does it take for you to ship out orders?
A: Most orders are processed and shipped within 24-48 hours once payment is received,excluding Sundays and holidays.
Q: Can I track my order ?
A: Each shipping come with a tracking number, you can find when you log in your account or automatically send to your account email. You also can check your status by clicking the "order checking" at head menu. Once the order shipped, we will update the tracking number to your account.
Q: What payment methods do you accept?
A: We accept both credit card& Paypal payment.
Very Important!
For credit card payment, please make sure:
- Your billing address matches your shipping address.
- Your billing address matches the credit card registered address.
For Paypal payment, we only ship to the Paypal confirmed address on your paypal profile, please make sure update them when you are putting orders.
Q: What is your return policy?
A: Please check with our return webpage to see detail. First of all, please contact our customer service staffs first to initiate a return/exchange problem. Returns are only doable for unused items. There will be a 25% restocking fee of merchandise cost if a return request got approved. See details under Return tab.
Q: I have not received my package, but tracking info shows delivered.
A: Undoubtedly, we will try our best to contact the carriers (USPS, FEDEX, UPS, etc) to help you to solve this problem. In the meantime, please check around your house or apartment mailboxes, sometimes the mailman put in usual place you might neglect. Then check with your neighbors, most possibly, the package was misdelivered to wrong place that closed to your address. Finally, if need our help, we will provide detailed information on pakcage packing, drop receipts if there is any.
