How To Avoid Canceled Order?
Q: What payment methods do you accept?
A: We accept both Credit Card & Paypal payment. For Credit Card payment, please make sure:
- Same billing & Shipping address.
- Your billing address matches the credit card registered address.
Q: How about Shipping address is different to Billing address?
A: You can choose pay by Paypal payment, please make sure:
- Update your Paypal address to your shipping address
- We only ship to Paypal Confirmed Address.
Q: Why my order was canceled?
A: Due to the high value nature of hair products, If the payment doesn't meet the criterion mentioned above, we will cancel the order and send correction notice to you for reorder reference.
Q: How long should I wait for my refund?
A: Once we cancel your order, you refund either be available instantly to reorder, Or usually it might takes 3-5 days for credit card processor to refund. You can contact us when there is urgent request for early release fund.
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